Refund and Returns Policy

Overview

At fuvio, we strive to ensure your complete satisfaction with every purchase. This policy outlines the terms and conditions governing refunds, returns, and exchanges for products purchased from our website, https://www.fuvio.store.

Eligibility for Returns

Timeframe

You may request a return within 30 days of receiving your order. Items must be in their original condition, unworn, unused, and with all tags and packaging intact.

Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Items marked as final sale

Return Process

Initiating a Return

To initiate a return, please contact our customer service team at [email protected] or +1 (380) 754-9881. Provide your order number and the reason for the return. We will guide you through the return authorization and shipping process.

Return Shipping

You are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Refunds

Processing Time

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.

Partial Refunds

Partial refunds may be issued in the following circumstances:

• Items returned with signs of use or damage
• Missing tags or original packaging
• Items not in their original condition

Exchanges

We only exchange items if they are defective or damaged upon receipt. If you need to exchange an item for the same product in a different size, contact us at [email protected]. You will be responsible for return shipping costs unless the exchange is due to our error.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] or +1 (380) 754-9881. We will arrange for a return and replacement at no additional cost to you.

Contact Information

For any questions regarding this policy or to initiate a return, please contact us:

• Email: [email protected]
• Phone: +1 (380) 754-9881
• Address: 987 South Birch Boulevard, Columbus, Ohio 43287, United States

Policy Changes

We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting to our website, https://www.fuvio.store.